The Many Benefits of Easy-to-Use Case Management Software

Established in 1978, the Inland Empire Latino Lawyers Association (IELLA) is a non-profit organization in Southern California specializing in family law. Amid the COVID-19 pandemic, IELLA’s in-person legal aid services to poor and low income people across their community were disrupted - forcing the team to pivot away from paper-based processes.

A “stop-gap” system was quickly adopted, and it didn’t take long before IELLA recognized LegalServer as the best long-term solution, according to IELLA Executive Director Sylvia Quistorf.

“We’re relieved to have moved on from the temporary system,” Quistorf says. “LegalServer has proven easier to enter data, easier to navigate, easier to manage cases, and vastly better at pulling reports.”

LegalServer offers features purpose-built for legal aid, making it more robust and faster to use than other systems.

“LegalServer’s easy-to-use-layout helps not only staff but interns who are required to quickly learn how to enter data information,” Quistorf continues. “And the simplicity of creating reports saves time that can be used to attend to other aspects of the organization.”

Customer support has been key to IELLA’s success with the platform as well, says Quistorf. “The stand-out service that LegalServer provides is their support team. As an organization that doesn’t have much experience with data transfers, we were warmly welcomed by the very skillful and patient LegalServer Onboarding Team. They were and continue to be a very helpful, supportive and reassuring partner.”

We strongly recommend LegalServer to any non-profit legal aid organization.

If your legal aid team is struggling to efficiently manage cases, book a demo of LegalServer today.